Built for production traffic
How traffic enters, how it is routed and who operates it — POPs NRT · LON · NYC, NOC 24/7 and written SLAs.
- NRT · LON · NYC
- NRT · LON · NYC POPs
- 99.99%
- Network uptime
- NOC 24·7
- Operations
- 01
CUSTOMER EDGE
AI agent · SBC · platform
- 02
cAIl OWNED NETWORK
Routing · signaling · media
- 03
LOCAL NETWORKS
Direct interconnect + failover
Architecture
Owned core and direct interconnect
SIP to your SBC or AI agent with IP- or credential-auth, over public IP or private VPN. SIP/TLS signaling, RTP/SRTP media.
- POPs · Declared trunk
- Nearest POP by geography
Geographic distance, not a traffic path.
Source: world-coverage-data.ts · network-profile.ts · derived on load
| Region | Live / in build-out |
|---|---|
| North America | 3 / 5 |
| Central America | 7 / 0 |
| South America | 10 / 0 |
| Europe | 0 / 6 |
| Asia | 0 / 6 |
| Africa | 0 / 5 |
| Oceania | 0 / 2 |
The breakdown is derived from the inventory and recomputed on every load; change a market and the number changes.
| Standard | In production |
|---|---|
| Signaling | SIP / TLS |
| Media | RTP / SRTP |
| Codecs | Opus · PCMU (u-law) · PCMA (a-law) · G.722 |
| Numbering | E.164, per market |
| Messaging API | SMPP / REST · 2-way |
| Security | KYC / KYB · MSA · AUP |
| Quality | 99.99% monthlyDefined during interconnection when no public figure exists. |
Defined during interconnection when no public figure exists.
How your traffic enters
SIP to your SBC or AI agent with IP- or credential-auth, over public IP or private VPN. SIP/TLS signaling, RTP/SRTP media.
How it is routed
Direct routes operated by cAIl in every market, tested to your concurrency and CPS. Opus, PCMU (u-law), PCMA (a-law) and G.722 codecs by market.
Connection to local networks
E.164 numbering and termination are provisioned over our interconnect in every market; inventory is tested before publication. We operate in Chile and Mexico.
Redundancy
Automatic and tested failover
Critical routes have validated alternatives. Automatic failover is tested with you before traffic. POPs NRT · LON · NYC form the architecture base.
| 01 | Redundant trunks to your platform |
|---|---|
| 02 | Automatic failover to alternative routes |
| 03 | Maintenance in scheduled and announced windows |
Security
Encrypted signaling and media
SIP/TLS, RTP/SRTP, IP- or VPN-based trunk with ACL, plus KYC/KYB and per-account fraud control.
| 01 | SIP / TLS signaling |
|---|---|
| 02 | RTP / SRTP media |
| 03 | KYC / KYB + MSA + AUP per account |
Operations
NOC 24/7, in English and Spanish
Provisioning, monitoring and tickets are handled by our own network operations team, with escalation from L1 → L2 → L3 over our interconnect — no handoffs to third parties.
| 01 | First response in 15 minutes |
|---|---|
| 02 | Route and quality engineering managed |
| 03 | Carrier escalation led by us |
| Network uptime | 99.99% monthly |
| First response | 15 minutes |
| Route failover | Automatic and tested |
| DID provisioning | Per-market lead time |
| CDR reporting | Per route, within 24h |
Standard SLA included in every account. Custom SLAs quoted with your MSA.
Compliance
Compliance per market
KYC/KYB and MSA are mandatory; some markets require additional local documentation (Brazil CNPJ, Guatemala LOA, etc.), confirmed at quote per market.
| 01 | KYC / KYB + MSA |
|---|---|
| 02 | Additional docs per market |
| 03 | AUP compliance |
20/20
of live coverage is American
Zero live markets outside the continent. The expansion is declared separately, as planned.
24
markets in build-out
Europe 6, Asia 6, Africa 5, Oceania 2 and 5 more in the Americas. Planned, not live.
Process
From inquiry to production
Tell us markets, number types and traffic
Standard SLA included in every account. Custom SLAs quoted with your MSA.
| Operations | NOC 24/7, in English and Spanish |
|---|---|
| 01 | First response in 15 minutes |
| 02 | Route and quality engineering managed |
| 03 | Carrier escalation led by us |
Ready to give your platform a number?
Markets, types, minutes and SMS. We reply with inventory, pricing and an IP or VPN path.